WHERE TO BUY TICKETS

WHEN WILL I GET MY TICKETS?

Standard Tickets
 
Tickets may be received up to seven days before the event.

International delivery takes longer than domestic delivery, therefore as much time as possible should be left for the tickets to be received. 
 
For all purchases with the booking reference number format 1234567891 (10 digits), your order is with Eventim UK
 
Checking your booking online:
 
Please log on to My Eventim to view your past and current bookings, update your subscriptions and edit your details.
 
ticketdirect: At the end of the purchase process, you will be directed to click on a link to open up your ticketdirect tickets. From this page you can print your tickets that you will need to take with you to the event. You can also retrieve your ticketdirect order through My Eventim and reprint it if necessary. N.B. These tickets carry a barcode that can only be used once at the venue.
 
Check your booking by phone:
 
By calling 08443760024 you can access Eventim's automated service line to check and confirm the status of your booking and obtain the latest ticket dispatch information.
 
 
For all purchases with the booking reference number format 12-34567/UK1, your order is with Ticketmaster UK
 
Check your booking online:
 
If you are a subscriber to My Ticketmaster you can view your bookings, update your subscriptions and edit your billing information for future bookings.
 
E-Tickets: To pick them up online, simply log in to My Ticketmaster and click the View & Print Tickets button on the Order Detail page to print your tickets. All you'll need is Adobe Acrobat Reader 4.0. or higher. If you do not have it, download it now. It's free.
 
Check your booking by phone:
 
By calling 08444 999999 you can access Ticketmaster's automated service line to check and confirm the status of your booking and obtain the latest ticket dispatch information.
 
 
Live Nation Experience tickets
 
We aim to despatch all packages two weeks before the show, but in some cases due to late delivery of tickets from a concert venue, tickets will not be despatched until closer to the event. We are not always able to be specific with exact delivery dates so please allow as much time as possible for your packages to arrive before contacting us.
 
Your tickets will be sent out using first class mail, though on some occasions packages including merchandise will be sent to you by Special Delivery. Special Delivery travels with first class mail but requires a signature upon receipt and usually arrives the next day.
 
If your package has not arrived three days before the event please contact use the ask a question function above. Please include your order number and the full name that the booking was made under. We will investigate the situation and where possible arrange for you to collect duplicate tickets and package information at the venue box office.

BOX OFFICE COLLECTION AND SALES

AUTHORISED VENDORS

TICKET TERMS AND CONDITIONS

"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.

1. These Terms incorporate, and should be read together with, any Venue’s and/or Agent’s terms, conditions and regulations, which You can obtain from the Venue and/or Agent.
2. Your possession of this Ticket constitutes Your acceptance of these Terms.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to the Terms.
4. It is Your responsibility to check this Ticket prior to the Event, and contact Us immediately if there is a problem, as mistakes may not be rectified on the day of the Event.
5. The Event is not suitable for young children.  All children under the age of sixteen must be accompanied by a parent or guardian.
6. Please contact Us in advance of the Event if You have any specific access requirements or special needs in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at access@wirelessfestival.co.uk or by contacting Us on 0207 195 2133.
7. You must retain this Ticket on Your person at all times during the Event.
8. Duplicate Tickets will not be issued in any circumstances.
9. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
10. Where reasonably necessary, We reserve the right to make alterations to the published Event or programme.  Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
11. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event (such that in Our reasonable opinion the Event is materially different to what a purchaser of the Ticket might reasonably have expected when purchasing the Ticket).  The use of understudies shall not be a material change.  Refunds are equal to the face value of the Ticket plus the per ticket booking fee and should be obtained from the Agent from whom You purchased the Ticket, subject to their terms and conditions. 
12. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place.  If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event.
13. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk.
14. We will not be responsible for any loss, theft or damage to Your personal belongings, other than caused as a result of Our negligence.
15. You may not re-sell or transfer this Ticket if in Our reasonable opinion You are doing so in the course of business. We will consider that a Ticket has been re-sold or transferred in the course of business if it is sold for a profit (i.e. for higher than the face value of the Ticket plus the booking or handling fee). Any Ticket sold in the course of business will become voidable and We reserve the right to refuse admission to the holder of the Ticket or eject the holder from the Venue.
16. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to eject You from the Event and You may be liable to legal action for trespass. Void tickets are non refundable.
17. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
18. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches.
19. We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event.  The following may not be brought into the Event: animals (except for special assistance dogs); laser pens; cans; glass containers; items which may be regarded as weapons; illegal substances; chairs and tables; barbecues and any kind of cooking apparatus; food hampers or alcoholic drinks.
20. You may bring food and soft drinks to the Event for Your own consumption provided that any soft drinks are held in plastic or paper containers with a capacity of less than 500ml.
21. Food and drink will be available for purchase at the Event.
22. You must comply with any and all instructions given to You by Venue and/or Event staff and stewards.
23. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
24. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
25. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
26. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind.
27. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
28. The Event is outdoors.  You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
29. Warning – Prolonged exposure to loud noise may cause damage to Your hearing.

LOST PROPERTY

All lost property handed in over the course of the festival has been logged and will be retained for 3 months.

If you lost something at the festival, please email info@wirelessfestival.co.uk with a full description on the item and your contact details.

EVENT TIMES

Doors will open at 14:30 on the Friday for P!nk, with the music starting at 16:00.

For the weekend days, doors will be at midday with the music starting at 14:00

Each day is scheduled to finish at approximately 22:30

Set times will not be available until the week of the event. There will be no readmission to the event should you leave at any time during the day.

All times are subject to change.

MAP

ARENA ADMISSION POLICY

AGE RESTRICTIONS

Children under 16 years old must be accompanied by a guardian (18 or over) at all times. Don't take any chances - bring proof of age.

Only children aged 2 and under will be admitted free of charge, otherwise you will need a full price ticket for everyone attending.

N.B. This event is not suitable for small children as it will be very busy and loud.

PROOF OF AGE

If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol.

Please don't be offended by this request, in fact take it as a compliment!

The ONLY accepted proof of age documents are:

1) Passport (Not a photocopy)
2) Photocard Driving License
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Northern Ireland Electoral Identity Card.

If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

GOLDEN CIRCLE

FOOD AND DRINK

There will be plenty of food stalls at the edges of the arena, catering to a wide variety of tastes. Soft Drinks, beer, cider, wine, champagne (by the glass) and a range of wines and cocktails will be available all day at the various bars.

You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption.

The following items are not permitted in to the site:

1. Chairs, tables, barbeques, prima-stoves etc.
2. Alcohol.
3. Glass or cans.
4. Food hampers, cool boxes/bags

CASH MACHINES

CAMERAS

Standard compact cameras will be permitted, though you will not be able to take in a professional camera (SLR camera with interchangeable lenses over 6 inches).

Video cameras are not permitted on site.

LOCKERS

To keep your valuable items safe while you enjoy the music, lockers are available to hire and can be booked as a supplemental item when you make your ticket purchase.

IMPORTANT! - PLEASE NOTE: The lockers are 30cm Wide x 30cm Deep x 40cm High - so they are the right size for small valuables (mobiles, wallets, cameras).

Lockers are £6 and can be purchased on the day, subject to availability.

If you have already bought your locker ticket, please take your booking confirmation with you on the day to be issued your key.

LITTER

LOST AND FOUND

CROWD MANAGEMENT AND SECURITY

MEDIA ENQUIRIES

CONTACT US

Should you have a question that is not answered here, please email us on info@wirelessfestival.co.uk

For Club or VIP experience package enquires please call email livenationexperience@livenation.co.uk or call 0207 009 3484 - please note this phone line is not for general ticket enquiries.

GENERAL NOTES

All disabled customers are welcome at Wireless, but as it is a greenfield site there are sections of the arena that have uneven ground meaning that sometimes, access is difficult. Stewards however, will be around to assist.

Live Nation provide facilities in the arena to accommodate disabled customer's needs, please see the other headings on the right. Not all disabled customer's need use of these facilities but we will provide access to whatever is needed and/or a free carer ticket to ensure your stay is comfortable and most of all enjoyable.

Should you have any enquiries regarding the access and facilities at the festival, please call the disabled access ticket line on 020 7195 2133 or email access@wirelessfestival.co.uk - Please do not call this number with general festival enquiries as we will be unable to help.

BOOKING TICKETS

Live Nation manage all disabled customer ticket sales in-house.

We have a Disabled Customers hotline number that patrons can call to book tickets -  It is 020 7195 2133. N.B.  This number is operational Monday to Friday, 10am to 6pm only.  Please leave a message should nobody be available and we will call you back.

Every customer that wishes to use the facilities or bring a carer with them will be required to send in documentation supporting their request.  This is to confirm their eligibility and to ensure the support facilities we offer are not being abused.

The most common documentation used for this is a copy of a customer's current DLA award letter. Not all customers in receipt of DLA will need use of the facilities and/or a carer and we will discuss this during the booking process.

Should this not be available for any reason, we would request a letter from their doctor detailing their recommendation for a carer and/or access to the facilities.

ARENA FACILITIES

PARKING

Car parking will be available for disabled badge holders in the Triangle car park by the Serpentine Bridge.  Spaces are limited and are available on a first come first served basis. This facility will be free on production on an official disability badge.

A map showing the location of the car park is available here

Access to this area via Exhibition Road from the South or Bayswater Road from the North side of Hyde Park.

Alternative parking can be found in the Masterpark car park on Park Lane.

CONTACT US

WHERE IS WIRELESS TAKING PLACE?

GETTING THERE BY TUBE

GETTING THERE BY BUS

PLAN YOUR JOURNEY

For help with getting to and from Wireless, try TFL's Journey Planner

If you live outside London and need help planning your journey please click here.

CARBON OFFSETTING

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging sustainable transport options to Wireless and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Hyde Park.

If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page and we’ll use all the money to fund environmental projects in local schools. Last year we built a garden area at Edward Wilson Primary School and provided them with environmental teaching resources.

VIP & CLUB EXPERIENCE TICKET HOLDERS